This Privacy Policy explains how Clean Haven handles personal data when you use our website, request a quote, arrange a cleaning visit, or communicate with us about move-in and move-out cleaning services.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and to process the request safely and accurately.
Personal data is retained for the period needed to manage inquiries, quotes, appointments, payments, service records, and legal or accounting obligations. When data is no longer needed, we delete it or de-identify it where practical.
If we make material changes, we will update the policy text on the site and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, prepare quotes, review property conditions, confirm scope and access arrangements, schedule appointments, carry out cleaning services, coordinate handover timing, process payments, maintain records, manage the website, and meet legal or accounting obligations.
We may share personal data with trusted service providers that support website operation, communications, scheduling, payment processing, data storage, or related administrative functions. These parties are expected to handle data under appropriate confidentiality and security obligations.
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, or to protect our rights, users, or property. We may also disclose information in connection with a business transaction or similar legal process if permitted by law.
We may collect contact details, property and access information, booking preferences, service scope details, condition photos if submitted, payment-related records, and communications sent through the site or by other booking methods. We may also collect technical data such as device information, browser type, and basic usage records.
We receive personal data directly from inquiries, quote requests, appointment arrangements, and messages. We also obtain data when users submit forms, share photos for property review, or interact with the site, including limited technical information generated by the website and service systems.
The site may use essential cookies to support core functions, preference cookies to remember basic settings, and limited performance cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Users can usually control cookies through browser settings and, where available, on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or other basic site functions.
